Return Policy

How do I return or exchange an item?


Bertrand Allard proudly stands behind the quality of the jewelry that we sell. If you're not completely satisfied with your jewelry purchase - for any reason - return it in its original, unused condition within 30-days of receipt for a full refund of the purchase price less the cost of shipping or replace it.

Full refund of purchase price on all returned items less the cost of shipping.
Refunds will be processed within 1-2 billing cycles of receipt of return with email notification of refund.

For more information please Contact Support service.

(* Refunds will only be issued against items that are returned in undamaged and in their original condition.)



How to Return an Item


1 - Complete the Return Form
2 - Pack Your Return - Wrap your item carefully in a box and enclose the return form and invoice with your return.
3 - Ship Your Return - Ship your return using a traceable preferably insured method of shipment (e.g.: USPS Priority Post, UPS, FedEx) along with signature confirmation. That way you are protected against any loss during shipment.

Ship Returned Items to:
GALAXY PRODUCTS INC.
728 SOUTH HILL STREET, SUITE 1400,
LOS ANGELES, CA 90014

4 - Check Your Email - We will send you an email to notify you that we have received and processed your return, and that the proper credit or debit card account has been credited. You should expect the credit in your account 10-14 business days after we have received your return. Returns against items paid for by check or money order will be refunded by check.



How to Make an Exchange


Bertrand Allard would be happy to exchange your merchandise for another size or even another item (of the same value) if you are not totally satisfied with your purchase*, and ship it to you for FREE of charge.

To make an exchange please follow the listed steps:
1 - Contact Us - Contact Support service and inform us of your intent to make an exchange.
2 - Complete Returns & Exchange Form - Complete the Returns & Exchange Form and enclose with your exchange.
3 - Ship Your Exchange - Ship your exchange using a traceable method of shipment (e.g.: USPS Priority Post, FedEx). We recommend that the package is insured, that way you are protected against any loss during shipment.

Ship Exchange To:
GALAXY PRODUCTS INC.
728 SOUTH HILL STREET, SUITE 1400,
LOS ANGELES, CA 90014

4 - Check Your Email - We will send you an email to notify you that we have received and processed your exchange. Your exchange will be processed in 2 business days of its receipt and shipped back to you for FREE.

*(Exchanges will be made only if the returned items are in their original undamaged condition.)

Click here to download Returns & Exchange Form


Customer Feedback & Support

If you would like to provide us your questions, thoughts and concerns, please take a few minutes to Give Feedback or Contact Support below. You will receive an e-mail response within one business day.




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